Hi, I'm unable to log into my account since this morning. I've tried resetting my password but I'm not receiving the reset email. My account email is [email protected]. I need urgent access as I have pending orders to manage.
Hello David! Thank you for reaching out. I can see your account and I'm looking into the login issue right now. It appears there might be a security flag on your account. Let me verify a few things:
- Can you confirm the last successful login date?
- Have you tried clearing your browser cache?
- Are you using the same device as usual?
Yes, I last logged in yesterday around 6 PM. I've tried clearing cache and using a different browser (Chrome and Firefox). I'm using my usual laptop.
I've identified the issue. There was a security flag triggered by an unusual login attempt from a different location. I've cleared the flag and sent a new password reset email to your address. You should receive it within the next 5 minutes. Please let me know if you need any further assistance!